Returns

Return Policy

Welcome to our return policy. We are committed to providing you with high-quality products, but we understand that you may change your mind or encounter issues with your purchase.

Here's how we handle returns:

 

Return Period:

We accept returns within 14 days from the date of purchase. To ensure a smooth return, make sure the product is intact and in its original packaging, perfectly packaged.

 

Return Procedure:

To initiate the return process, contact us via e-mail at info@orthoverse.store or through our chat. We will provide all the necessary information and indicate the address for the return shipment

 

Conditions of the Returned Product:

The return of the product will be accepted only if the product is intact and perfectly packaged. Please ensure that all accessories and original materials are included.

 

Return Shipment:

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a product defect. We highly recommend using a traceable courier service for the return shipment. We are not responsible for lost and untraceable returns.

 

Verification of the Returned Product:

Once we receive your return, we will conduct a verification to ensure that the product is intact and meets the conditions specified in the return policy. You will receive an e-mail notification once the verification is complete.

 

Refund or Replacement:

If the return complies with our policy, we will offer a full refund, net of any outbound shipping costs, or the option to replace the product. The refund will be processed within 14 business days of receiving the package.

 

Contact Us:

To initiate the return process or if you have any questions, contact us via e-mail at info@orthoverse.store or through our chat. We will be happy to provide you with all the necessary information.

 

Thank you for your understanding and cooperation. If you have questions or need assistance during the return process, feel free to contact us. We are here to help.